Clear expectations
Refunds & cancellation
Last updated 28 August 2026
Custom website build
If you cancel before work begins, contact us promptly and we will refund the build fee, less any non-refundable third-party costs already approved by you. Once work has begun, any refund will reflect work already completed, costs already incurred, and materials already delivered. Completed and accepted custom work is generally non-refundable except where required by law.
Monthly care
You can cancel Essential Care or another monthly care plan at any time before the next renewal by emailing support@human-webstudio.com. Cancellation stops future renewals. The current paid billing period remains active and is not normally prorated or refunded, except where required by law.
How to request a cancellation or refund
Email support@human-webstudio.com from the address used at checkout. Include your name, website, and payment receipt or invoice number so we can locate the order. We will confirm receipt and explain the next step.
Domain and website handoff
If you cancel monthly care, we will reasonably help transfer a domain you own and provide an available site handoff or export. Third-party platform, licence, transfer, and domain-renewal fees may apply.